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Be career-ready with our Hospitality Operations Certificate Program
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Home > Programs > Hospitality Operations Certificate

Hospitality Operations Certificate

The Hospitality Operations Certificate program equips students with the skills necessary to work in the hospitality industry. Participants will gain valuable knowledge that reflects the most current practices and trends in today's hospitality industry. For our travel and tourism courses Brighton College has partnered with the Educational Institute of the American Hotel and Lodging Association. (AHLA) This enables us to deliver a well-rounded curriculum that focuses on hospitality operations. The certificate program is composed of Business Communications, Job Search as well as Hospitality elective courses that provides students the right courses for their desired occupation within the hospitality field.

Icon for credential type Certificate

Icon for length25 Weeks

Icon for work experience4-week Practicum

  • Overview
  • Learning Objectives
  • Courses
  • Admissions
  • Employment Opportunities

This hospitality studies certificate program is instructor-led, allowing students to navigate quickly through the material. The curriculum includes experiential lectures and workshops facilitated by the experienced instructors. Food Safe and Serving It Right are required for both practicum placement and graduation. Students can earn certificates in each of the AHLA courses successfully completed as well as a certificate in Hospitality Operations from Brighton College, once all program requirements are met.

Students will receive following certifications upon successful completion of program/required exams:

  • Brighton Hospitality Operations Certificate
  • Single course AHLEI (American Hotel & Lodging Educational Institute) certificate
  • Food Safe
  • Serving it Right

Our Hospitality programs are developed with partnerships with:
Logo for the American Hotel and Lodging Educational Institute.

Learning Objectives

Upon completion of this program the student will have the ability to (for the elective courses, the objectives are applied based on the courses selected):

  • Demonstrate strong communication skills both in written and oral presentation
  • Apply known job search techniques to find viable opportunities, strategies to differentiate themselves from the competition.
  • Apply knowledge, skills and abilities gained through the course and practicum placement to accelerate their workplace advancement within the hospitality industry
  • HSP250-Develop supervisory skills in food and beverage industry employing essential management principles and leadership abilities
  • HSP333-Evaluate the flow of information through the front office operation and describe the use and importance of various front office procedures and reports.
  • HSP103-Recognize the many entities that make up the Hospitality Industry and acquire an overview of issues including ethnical challenges and management concerns.
  • HSP338-Employ the principles of housekeeping management as they apply to the hospitality industry.
  • HSP281-Describe the physical plant of a hotel or restaurant, as well as strategies for how to work effectively with the engineering and maintenance department.
  • HSP357-Analyze contemporary issues and practices as well as employment laws that have an impact on the way people are managed in hotels and restaurants
  • HSP241-Understand the management process in food and beverage operations including organization, marketing, menus, costs and pricing, production, service, safety, and finances.
  • HSP472-Acquire skills in hospitality marketing and develop practical sales techniques for selling to the targeted markets.
  • HSP261-Develop an understanding of the concepts and procedures related to the processing of hospitality financial data, the flow of financial information and the financial statements produced.
  • HSP468-Understand the process of purchasing, implementing, maintaining and effectively managing a variety of technology systems.
  • HSP387-Explain the need for a wide variety of security and safety equipment and procedures ensuring guest protection and for asset protection.
  • HSP304-Understand the importance of diversity and cultural change as they prepare to put their training in leadership skills and abilities and management tools into action.

Required Courses

BUS100 | Business Communications

Students will practice business writing skills, applying the mechanics of style, developing proofreading, and editing skills and using words effectively. They will apply verbal and non-verbal styles to a variety of business communications. The students will also practice career and interpersonal skills necessary for success in the workplace, such as conflict resolution and business etiquette. They will work in teams to examine administrative, ergonomic and efficiency functions of a business office. Students will also learn about using PowerPoint to deliver demonstrations, training, and presentations in a professional manner.

Duration: 60 hours, 3 weeks.
Prerequisite: none.

BUS500 | Employment Readiness/Job Search

This course helps students prepare the required job search skills and knowledge they need to become employed. Students will learn the best-known job search techniques to find viable opportunities, strategies to differentiate themselves from the competition and how they will add value to prospective employers in today’s competitive global economy.

Duration: 20 hours, 1 week.
Prerequisite: none.

WEP100 | Practicum

The student will have the opportunity to integrate theory and skills learnt during the program with practical situations from the real world of business. The purpose is to obtain relevant field experience prior to graduation and identify strengths prior to embarking on a new, exciting career.

Duration: 100 hours, 4 weeks.

Elective Courses

HSP250 | Supervision in the Hospitality Industry

This course is designed to provide students with the principles of supervision as they apply specifically to the hospitality industry. This course will cover onboarding new employees, procedures for managing conflict, how to motivate staff, the role of technology and social media on recruiting and reference checks, the cost, and benefits of training as well as how to use technology for employee scheduling.

Duration: 60 hours, 3 weeks.
Prerequisite: none.

HSP333 | Managing Front Office Operations

This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Front office procedures and management are placed within the context of the overall operation of a hotel.

Duration: 60 hours, 3 weeks.
Prerequisite: none.

HSP468 | Managing Technology in the Hospitality Industry

This course will give students a basic understanding of purchasing, implementing, maintaining, and effectively managing a variety of technology systems. This course will cover applications for all operational areas as well as security maintenance for technology.

Duration: 40 hours, 2 weeks.
Prerequisite: none.

HSP103 | Hospitality Today: An Introduction

This course provides students a comprehensive introduction to the many entities that make up the Hospitality Industry, as well as an overview of today’s hot issues including but not limited to ethnical challenges and management concerns. The course features information on green hotels and restaurants, hotel technology, application of management techniques as well as how internet, e-mail and social media have changed the hospitality marketing.

Duration: 60 hours, 3 weeks.
Prerequisite: none.

HSP304 | Leadership and Management in the Hospitality Industry

This course teaches students leadership abilities and helps them develop an understanding of high-performance teams and employee empowerment. This course will provide students with an understanding of diversity and cultural change as well as prepares leaders to put management tools into action to enhance service and boost business.

Duration: 40 hours, 2 weeks.
Prerequisite: none.

HSP338 | Managing Housekeeping Operations

This course shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area. The content reflects the extensive changes in the hotel industry such as energy management, sustainability, and "green" housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.). This course is designed to provide students with the principles of housekeeping management as they apply specifically to the hospitality industry.

Duration: 40 hours, 2 weeks.
Prerequisite: none.

HSP387 | Security and Loss Prevention Management

Explains the issues surrounding the need for individualized security programs, examines a wide variety of security and safety equipment and procedures, discusses guest protection and internal security for asset protection, explores risk management and loss prevention issues, and outlines OSHA regulations that apply to lodging properties.

Duration: 40 hours, 2 weeks.
Prerequisite: none.

HSP281 | Hospitality Facilities Management and Design

This course will provide students with an overview of the physical plant of a hotel or restaurant, as well as strategies for how to work effectively with the engineering and maintenance department.

Duration: 60 hours, 3 weeks.
Prerequisite: none.

HSP357 | Managing Hospitality Human Resources

This course presents a systematic approach to human resources management in the hospitality industry. Students will analyze contemporary issues and practices as well as employment laws that have an impact on the way people are managed.

Duration: 60 hours, 3 weeks.
Prerequisite: none.

HSP241 | Management of Food and Beverage Operations

This course will give students a basic understanding of the management process in food and beverage operations. All aspects of food and beverage operations are covered, including organization, marketing, menus, costs and pricing, production, service, safety, and finances.

Duration: 60 hours, 3 weeks.
Prerequisite: none.

HSP472 | Hospitality Sales and Marketing

This course is designed to provide students with a solid background in hospitality sales and marketing. The focus of the textbook is on practical sales techniques for selling to the targeted markets.

Duration: 60 hours, 3 weeks.
Prerequisite: none.

HSP261 | Basic Hotel and Restaurant Accounting

Accounting operations in today’s hotels and restaurants require specialized knowledge and skills as well as an understanding of the interrelationship of business principles and accounting. This course provides a basis for understanding accounting concepts and procedures and how they relate to the processing of hospitality financial data, the flow of financial information in the accounting cycle and the financial statements produced.

Duration: 60 hours, 3 weeks.
Prerequisite: none.

Admission Requirements

  • High school diploma or mature student status*
  • Legal eligibility to study in Canada
  • Evidence of prior secondary or post-secondary education with English as the language of instruction, or provide proof of language proficiency from any of the following standardized tests: CAEL 40, CLB PT (Listening 6, Speaking 6, Reading 5, Writing 5), CELPIP (Listening 6, Speaking 6, Reading 5, Writing 5), IELTS Academic 5.5, TOEFL IBT 46, iTEP Academic 3.5, LANGUAGECERT Academic B2 level, or Duolingo English Test 95. Refer to Language Proficiency Policy for details.

*Mature Student is defined as an individual who is 19 years of age or older at the start of the program.

*Under no circumstances can these Admission Requirements be waived.

The Easy Duolingo English Test. FREE for Brighton College Students. Click here for details.

Entry-level Jobs

  • Catering for Public and Private Sector
  • Food and Beverage Operation
  • Front Desk
  • Event Organization and Management
  • Sales and Marketing for Hotels
  • Housekeeping
  • Tour and Travel
  • Entertainment and Leisure
  • Conferencing
  • Hospitality Accounting
  • Night Audit
  • Hotel and Restaurant Internal Auditing Cruise Ship Services
  • Institutional Accommodation
  • Public and private recreational lifestyle clubs

Potential Earnings

Compare potential earnings in the Hospitality industry.

Data provided by WorkBC. Numbers in brackets and occupation sectors reference the National Occupational Classification (NOC) code.

Testimonials

Erika Ogiri

"Everyone at [the Brighton College] campus was so supportive throughout my course. I was able to focus on my study and make plans for my internship. My instructor was a very knowledgeable person and taught us important life lessons as well as hospitality essentials and skills."

Erika Ogiri

HOSPITALITY MANAGEMENT DIPLOMA

Taronbir Singh

"While studying here, I learned a lot of things, like teamwork, group assignments, and the challenges given by friendly professionals."

Taronbir Singh

HOSPITALITY DIPLOMA 

Monica Nerger

"I decided to attend Brighton College after I researched the website and found it suited my needs. While studying here, I really enjoyed the people. I liked the support and encouragement from staff and instructors."

Monica Nerger

HOSPITALITY OPERATIONS CERTIFICATE 

Ying Ying Fang

"Before attending Brighton, I had taken a 1-year program in Marketing from Douglas College. I decided to attend Brighton College because I wanted a quick and easy program to graduate from and to have an easier time finding a job."

Ying Ying Fang

HOSPITALITY DIPLOMA

Payal Kant

"I decided to attend Brighton College because I want to pursue a career in tourism/event planning. I had a great experience here. I liked my instructors and classmates, and the courses were interesting. I also liked the small class sizes. The staff were very helpful and approachable."

 

Payal Kant

HOSPITALITY MANAGEMENT DIPLOMA

View My Story Student Spotlights for more success stories. >

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Related Programs

Hospitality Management

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