Start your hospitality career with practical training in guest services, hotel operations, food and beverage, and hospitality supervision. With approximately 1.9 million people employed across Canada's hospitality sector, opportunities continue to exist in hotels, tourism, restaurants, events, and guest services. This certificate helps students build the operational skills and workplace experience needed to enter the industry with confidence.
CredentialCertificate
Duration25 Weeks
Practicum4-week Practicum (100 hours)
Schedule20 hours/week, Monday – Friday, daytime and evening classes
DeliveryIn-Class, Online (Synchronous)*, or Combined
I decided to attend Brighton College after I researched the website and found it suited my needs. While studying here, I really enjoyed the people. I liked the support and encouragement from staff and instructors.
– Monica Nerger, Hospitality Operations CertificateLearn about the Hospitality Operations Certificate, its flexible AHLEI course selection, and the practical skills and workplace experience developed through the program.
The Hospitality Operations Certificate provides students with a practical introduction to the hospitality industry and the skills needed to support outstanding guest experiences. Through industry-focused training, students gain an understanding of the operational areas that contribute to the success of hotels, resorts, restaurants, tourism organizations, and other hospitality businesses.
Students explore a variety of hospitality functions, including front office operations, food and beverage services, housekeeping, hospitality sales and marketing, facilities management, and guest services. The program's flexible structure allows students to select hospitality courses that align with their interests and career goals while building a broad understanding of hospitality operations.
A strong emphasis is placed on customer service, communication, teamwork, and the day-to-day activities that shape the guest experience. Students learn how hospitality organizations deliver service, coordinate departments, respond to customer needs, and create memorable experiences for guests across a variety of settings.
Unlike hospitality management programs that focus on broader leadership and organizational responsibilities, this certificate emphasizes operational knowledge and practical workplace skills. It is ideal for students seeking a fast entry into the hospitality industry or looking to build a strong foundation for future career advancement.
The program concludes with a practicum placement, providing students with the opportunity to apply their learning in a professional hospitality environment while gaining valuable industry experience before graduation.
Upon completion of this program, students will have the following abilities. Objectives for elective courses apply according to the courses selected:
Students will practice business writing skills, applying the mechanics of style, developing proofreading, and editing skills and using words effectively. They will apply verbal and non-verbal styles to a variety of business communications. The students will also practice career and interpersonal skills necessary for success in the workplace, such as conflict resolution and business etiquette. They will work in teams to examine administrative, ergonomic and efficiency functions of a business office. Students will also learn about using PowerPoint to deliver demonstrations, training, and presentations in a professional manner.
Duration: 60 hours, 3 weeks.
Prerequisite: none.
This course helps students prepare the required job search skills and knowledge they need to become employed. Students will learn the best-known job search techniques to find viable opportunities, strategies to differentiate themselves from the competition and how they will add value to prospective employers in today’s competitive global economy.
Duration: 20 hours, 1 week.
Prerequisite: none.
The student will have the opportunity to integrate theory and skills learnt during the program with practical situations from the real world of business. The purpose is to obtain relevant field experience prior to graduation and identify strengths prior to embarking on a new, exciting career.
Duration: 100 hours, 4 weeks.
This course is designed to provide students with the principles of supervision as they apply specifically to the hospitality industry. This course will cover onboarding new employees, procedures for managing conflict, how to motivate staff, the role of technology and social media on recruiting and reference checks, the cost, and benefits of training as well as how to use technology for employee scheduling.
Duration: 60 hours, 3 weeks.
Prerequisite: none.
This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Front office procedures and management are placed within the context of the overall operation of a hotel.
Duration: 60 hours, 3 weeks.
Prerequisite: none.
This course will give students a basic understanding of purchasing, implementing, maintaining, and effectively managing a variety of technology systems. This course will cover applications for all operational areas as well as security maintenance for technology.
Duration: 40 hours, 2 weeks.
Prerequisite: none.
This course provides students a comprehensive introduction to the many entities that make up the Hospitality Industry, as well as an overview of today’s hot issues including but not limited to ethnical challenges and management concerns. The course features information on green hotels and restaurants, hotel technology, application of management techniques as well as how internet, e-mail and social media have changed the hospitality marketing.
Duration: 60 hours, 3 weeks.
Prerequisite: none.
This course teaches students leadership abilities and helps them develop an understanding of high-performance teams and employee empowerment. This course will provide students with an understanding of diversity and cultural change as well as prepares leaders to put management tools into action to enhance service and boost business.
Duration: 40 hours, 2 weeks.
Prerequisite: none.
This course shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area. The content reflects the extensive changes in the hotel industry such as energy management, sustainability, and "green" housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.). This course is designed to provide students with the principles of housekeeping management as they apply specifically to the hospitality industry.
Duration: 40 hours, 2 weeks.
Prerequisite: none.
Explains the issues surrounding the need for individualized security programs, examines a wide variety of security and safety equipment and procedures, discusses guest protection and internal security for asset protection, explores risk management and loss prevention issues, and outlines OSHA regulations that apply to lodging properties.
Duration: 40 hours, 2 weeks.
Prerequisite: none.
This course will provide students with an overview of the physical plant of a hotel or restaurant, as well as strategies for how to work effectively with the engineering and maintenance department.
Duration: 60 hours, 3 weeks.
Prerequisite: none.
This course presents a systematic approach to human resources management in the hospitality industry. Students will analyze contemporary issues and practices as well as employment laws that have an impact on the way people are managed.
Duration: 60 hours, 3 weeks.
Prerequisite: none.
This course will give students a basic understanding of the management process in food and beverage operations. All aspects of food and beverage operations are covered, including organization, marketing, menus, costs and pricing, production, service, safety, and finances.
Duration: 60 hours, 3 weeks.
Prerequisite: none.
This course is designed to provide students with a solid background in hospitality sales and marketing. The focus of the textbook is on practical sales techniques for selling to the targeted markets.
Duration: 60 hours, 3 weeks.
Prerequisite: none.
Accounting operations in today’s hotels and restaurants require specialized knowledge and skills as well as an understanding of the interrelationship of business principles and accounting. This course provides a basis for understanding accounting concepts and procedures and how they relate to the processing of hospitality financial data, the flow of financial information in the accounting cycle and the financial statements produced.
Duration: 60 hours, 3 weeks.
Prerequisite: none.
Refer to Language Proficiency Policy for details.
*Mature Student is defined as an individual who is 19 years of age or older at the start of the program.
*Under no circumstances can these Admission Requirements be waived.
Data sourced from WorkBC. Occupation information aligned with the National Occupational Classification (NOC).
Career-path occupations generally require additional industry experience, employer training, certification, professional registration or further education. Completion of this program does not by itself confer a professional licence or protected occupational designation.
