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Hospitality and Customer Service Certificate (Blended)


 

This program provides students a comprehensive introduction to the many entities that make up the Hospitality Industry, as well as an overview of today’s hot issues including but not limited to ethnical challenges and management concerns. The course features information on green hotels and restaurants, hotel technology, application of management techniques as well as how internet, e-mail and social media have changed hospitality marketing. Students will also learn the required job search skills they need to become employed in the hospitality and service industry. Students will learn the best-known job search techniques to find viable opportunities, strategies to differentiate themselves from the competition and how they will add value to prospective employers in today’s competitive global economy. The program also includes 3 certifications to prepare students for positions in the hospitality industry: Serving it Right, FoodSafe Level 1, and Guest Service Gold: Golden Opportunities.

Students will receive following certifications upon successful completion of program/required exams:

  • Brighton Hospitality and Customer Service Certificate
  • Serving it Right
  • FoodSafe Level 1
  • Guest Service Gold: Golden Opporunities

Admission Requirements

  • High school diploma (or equivalent) or mature student status;
  • English language proficiency requirements:
    • Domestic students: Grade 10 English, or pass college English assessment
    • International students: IELTS 6.0 proof (or equivalent) or pass college English assessment

PROGRAM PREPARATION

Student must complete a Canvas Readiness course before starting the program

DELIVERY METHOD

Combined delivery (on-site and distance)

PROGRAM DELIVERY STRUCTURE

Full-time: 20 hours per week: 8 hours on-site + 12 hours distance

  • Page 1 of 5
    Experiential Learning
  • Page 2 of 5
    Opportunities for Travel
  • Page 3 of 5
    Experiencing Tourism for Life
  • Page 4 of 5
    Working in Diverse Teams
  • Page 5 of 5
    Building Marketable Skills

EMPLOYMENT OPPORTUNITIES

  • Hospitality Graduates can work in:
  • Food and Beverage Service
  • Customer Service
  • Guest Services

Potential Earnings

The following chart shows potential earnings in the Hospitality Management industry. Click on an career title to show or hide salary wages. You can compare earnings this way!

Data provided by PayScale.

PROGRAM DURATION

12 Week Certificate

COURSE DESCRIPTIONS

HSF103B | The Hospitality Industry: An Overview
This course provides students a comprehensive introduction to the many entities that make up the Hospitality Industry, as well as an overview of today’s hot issues including but not limited to ethnical challenges and management concerns. The course features information on green hotels and restaurants, hotel technology, application of management techniques as well as how internet, e-mail and social media have changed the hospitality marketing. Students will attend several field trips during class time to gain a real-world impression the hospitality industry.

Duration: 100 hours, 5 weeks.

Prerequisite: none.
HSF349B | Service in Food and Beverage Operations
This course trains students how food service professionals create and deliver guest-driven service, enhance value, build guest loyalty, and promote repeat business. Students will learn how every aspect of a food service operation contributes to the guest experience and will explore unique features of a variety of food and beverage operations. Students will attend several field trips to food and beverage establishments during class time to gain a real-world impression of the hospitality industry.

Duration: 80 hours, 4 week2.

Prerequisite: none.
HSF091B | Guest Service Gold: Golden Opportunities
This course focuses on customer service in the hospitality environment. Students will learn about 'golden opportunities' - moments or exchanges that can leave a guest feeling delighted or disappointed. Using a combination of vital elements, Guest Service Gold®: Golden Opportunities demonstrates how to provide a level of guest service that leaves a lasting impression on each guest and builds customer relationships that can last a lifetime.

Duration: 20 hours, 1 week.

Prerequisite: none.
HSP100B | Food Safe and Serving It Right
This course focuses on customer service in the hospitality environment. Students will learn about 'golden opportunities' - moments or exchanges that can leave a guest feeling delighted or disappointed. Using a combination of vital elements, Guest Service Gold®: Golden Opportunities demonstrates how to provide a level of guest service that leaves a lasting impression on each guest and builds customer relationships that can last a lifetime.

Duration: 20 hours, 1 week.

Prerequisite: none.
BUS500B | Employment Readiness/Job Search
This course helps students prepare the required job search skills and knowledge they need to become employed. Students will learn the best-known job search techniques to find viable opportunities, strategies to differentiate themselves from the competition and how they will add value to prospective employers in today’s competitive global economy.

Duration: 20 hours, 1 week.

Prerequisite: none.
ENHANCE YOUR CAREER Hospitality and Customer Service


" Smaller class sizes helped me to participate more in the class activities and I had more opportunities to interact with the teacher and the classmates. "
Harjit Sidhu Brighton College Alumni

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