Business Management in Marketing and Sales Diploma

Students will practice business writing skills, applying the mechanics of style, developing proofreading and editing skills and using words effectively. They will apply verbal and non-verbal styles to a variety of business communications. The students will also practice career and interpersonal skills necessary for success in the workplace, such as conflict resolution and business etiquette. They will work in teams to examine administrative, ergonomic and efficiency functions of a business office. Students will also learn about using PowerPoint to deliver demonstrations, training, and presentations in a professional manner.

Duration: 60 hours, 3 weeks.
Prerequisite: none.

This course explores the fundamental use of Microsoft Office’s word processing software: Microsoft Word. Students will learn how to use Word to create, save, edit, format, and manipulate documents in a professional manner.

Duration: 20 hours, 1 week.
Prerequisite: none.

This course explores the fundamental use of Microsoft Office’s spreadsheet creation software: Microsoft Excel. Students will learn how to use Excel to create spreadsheets, perform calculations, generate charts from data tables, and print results.

Duration: 60 hours, 3 weeks.
Prerequisite: none.

This course focuses on improving organizational effectiveness by studying behavior in organizations. Students develop the ability to evaluate their own behavior and that of others by critically examining performance and activities at the individual level, the group level, and the organizational level.

Duration: 60 hours, 3 weeks.
Prerequisite: none.

This course offers students an opportunity to learn and practice a combination of selling fundamentals and selling strategies needed to succeed in today’s business environment. Through a combination of lecture and workshop, students will gain the skills to developing effective sales relationships and implement product, customer, and presentation strategies.

Duration: 60 hours, 3 weeks.
Prerequisite: none.

This course focuses on mastering team dynamics, leadership skills, and the collaboration techniques required to achieve goals while working in a diverse group. Students complete a team project, and in the process practice successful communication strategies, goal definition, schedule coordination, peer feedback, and conflict management. Additional course topics include learning styles, diversity, appreciating differences, and ethical behavior in teams.

Duration: 40 hours, 2 weeks.
Prerequisite: none.

This course provides students with an overview of marketing concepts and how they can be applied to any type of organization or service. This course includes the controllable and uncontrollable elements of marketing, strategic planning, market characteristics, marketing research techniques, market segmentation and target market selection.

Duration: 60 hours, 3 weeks.
Prerequisite: none.

In this course, students will learn methods and techniques of research that can be used to gain valuable information for better business decision making. The focus of this course is on customer relations and marketing, the knowledge gained in this course can be used in many aspects of business.

Duration: 60 hours, 3 weeks.
Prerequisite: none.

In this course, students will learn the principles of online marketing and its importance in today’s business environment. Students will engage with theory and practical application scenarios to ensure they gain a thorough understanding of online marketing strategies and practices. Emphasis will be placed on practical uses of social media and how the tools explored in class can be leveraged in meaningful marketing strategies.

Duration: 60 hours, 3 weeks.
Prerequisite: none.

Building upon the fundamental sales skills learned in BAF252, students will learn how to develop heightened business acumen of their company and competitors, and practice how to leverage this knowledge using sales technology and social media to build their sales funnel and grow their businesses.

Duration: 60 hours, 3 weeks.
Prerequisite: BAF252B.

In this course, students will learn the fundamentals for operating as Salesforce Administrator. Topics include: setting up, configuring, and maintaining an organization and its users; building a secure Salesforce environment; customizing an application, including page layouts, fields, tabs, and business processes; using sales, marketing, service, and support applications; maintaining and importing clean data; creating high-value reports and dashboards; and setting up workflow automation.

Duration: 40 hours, 2 weeks.
Prerequisite: none.

This course helps students prepare the required job search skills and knowledge they need to become employed. Students will learn the best known job search techniques to find viable opportunities, strategies to differentiate themselves from the competition and how they will add value to prospective employers in today’s competitive global economy.

Duration: 20 hours, 1 week.
Prerequisite: none.

Students will be considered employees who are actively engaged in productive work. The experience provides students with coaching, work-site monitoring and employer evaluations. Students will also gain deeper insight into the industry, explore their different career opportunities, and observe professionals in practical situations. They will acquire situation-specific skills and identify areas that may need to be developed further. To ensure a high quality practicum experience, the institution will monitor both the student and the employer throughout the practicum. At the conclusion of the practicum, students and employers jointly complete a written evaluation of the student’s performance to direct the future career development of the student.

Duration: 150 hours, 4 weeks.